Google Assistant is Google’s new artificial intelligence personal assistant that allows you to ask Google questions (or give commands) and engage in a two-way conversation with Google. I have been playing around with it and it is very cool. I especially like that I can do hand’s free texting using Google Assistant when driving or I can ask Google about my day or any question for that matter. To determine if it is on your phone, simply hold down the “Home” button on your phone and you should be greeted with the “Hi, How can I help?”. In my case, I was waiting patiently for the Google Assistant to download to my Android phone and when it finally did, I ran into an unusual problem. I decided to do a blog post on this describing the problem I ran into and how the problem was resolved.
The problem I ran into (in short summary) is that after I had determined Google Assistant was on my phone, by checking the version numbers of the Google App, it simply was not working correctly. When I held down the home button nothing would happen. If I tapped the home button it took me to the old Google Now screen. At the Google Now Screen when I went into the settings, I noticed that it was the settings for Google Assistant (and not for Google Now). At first I thought that my phone being a mid-ranged phone wouldn’t support all of the Google Assistant settings; therefore, I only was entitled to maybe a lite version of Google Assistance.
Finally, after suspecting there was a software (or app) conflict and after searching the internet for a solution (with no luck), I found the Google Search and Assistant Help Forum. Forum’s are great for troubleshooting problems. After searching and browsing the forum I was unable to find a solution that matched the problem I was experiencing; therefore, I had to join the forum and describe the problem with hope that someone may be able to help. Part of the problem, when describing an issue, is finding the right words. When it comes to computers, electronics, smartphones, etc…; they all have a language of their own.
In this instance, I described the problem as follows:
Why is it when I launch Google Assistant it appears to launch Google Now?
When I launch Google Assistant via the home button it appears to launch Google Now. I am not seeing the Google Assistant launch screen “how can I help”… I also noticed that some of the Google Assistant features work and some do not. For example, if I say “OK Google” , “read me the news” (from my customized list), it takes me to Google Play and plays a song from “the news”...
Within 24 hours a “Community Specialist” in the forum (named Lucas) came back at me with some things to try:
Lucas – Community Specialist said:
Welcome to the Google Search and Assistant Help Forum!
Just to confirm, is your Google app updated to the latest version? To check, visit Play Store and go to the Google App page. If you see update button, try updating the app that may help resolve this issue.
If that doesn’t help, try to reset the app and then try to update again. To reset go to device Settings > Apps / Application manager > Google > Storage > Clear Cache and tap on Manage Space > Clear Data. This step will reset the app to factory condition and all the personalization and preferences will be reset to original.
Please let me know how that works.
I followed the instructions and found that by doing a reset of the app was the solution (Settings > Apps / Application manager > Google > Storage > Clear Cache and tap on Manage Space > Clear Data). Google Assistant is now performing flawlessly and we are now having conversations with each other on a daily basis. A big thanks to Lucas, whoever and wherever you are, for your assistance.