When you diagnose or repair a computer problem there are specific software tools that are readily available to help resolve those specific issues. Most techs will carry with them software tools on a stick (flash drive) to test, diagnose, fix, resolve malware issues, recover data, etc… You have to be knowledgeable of what software tools to download and where to download them from. This can be a problem when you are not familiar with these tools.
A solution that has really helped me is the Windows Repair Toolbox. The Windows Repair Toolbox is free software that has been set up to help you gather up (download) the software that you need and then serves as a dashboard to launch the software. For example, I am not in the business anymore of helping people with their PC’s at home; however, when Mom called with a malware infection, I used the Windows Repair Toolbox to download the software that I needed in order to resolve the problem. I cannot say enough about how valuable this software is. As a matter of fact, I keep a copy of this software on each of my computers to perform regular maintenance…
The tools are categorized by their function, and the program will automatically download the correct version for the Windows edition in which you’re working. When you finish, simply uninstall the tool, and all downloaded software is also removed. Or you can choose the portable version of Windows Repair Toolbox, and just run it from a pen drive.
– Ability to select several tools to run successively in unattended mode, in order to perform malware removal, system cleaning and repair, and disk defragmentation. A email letting you know that the automatic repair is complete, and containing the logs, can be sent to you.
– Displays relevant information about the computer to be repaired: CPU temperature, name and % time; amount of RAM installed on the system and % of use; Disk model, capacity, rotation, SATA version, basic health check; amount of free space left in the system partition; Windows edition and install date; System boot time; and more.
SOURCE: Windows Repair Toolbox