Yesterday, was a first with me that taught me that I need to be now thinking outside the box; the Windows OS box that is… A friend of mine, in his 80’s, asked if I could help him with an email problem he was experiencing on his computer. What I was expecting was a computer sitting on or under his desk or a notebook computer, but what I found was that this well seasoned friend of mine was using an iPad. I was like, hmm, hmm, and hmm… ; where do you turn this thing on at (just kidding). I actually had an iPad in my hands a few times, so I did at least know where the home button was located.
The problem he was facing was that the email client suddenly had stopped displaying the contents of any of his emails. The left side of the email client showed the email titles; however, when you finger tapped an actual email, it was no longer showing the content of the email on the right side of the window. After navigating around in the settings and confirming the settings were properly set, etc…, I came to the conclusion that this was a bug in the email app that was causing it to hang and wasn’t releasing itself from memory.
If you remember, several days back I posted the article All It Took Was Unplugging The Computer and Plugging It Back In as a potential fix to many computer problems. With this thinking in mind, I told my friend, “Let’s try this… We will completely shutdown the iPad, count to 10, then restart it”. What I soon learned is that he had never completely shutdown the iPad since he owned it.
Note: Folks, these tablets (iPads, Androids, etc…) are like giant smartphones and if you ever owned a smartphone (or cell phone) you soon learn that you need to completely power down the unit on occasions and reboot it. What this does is refresh the operating system and releases any memory resident programs or issues that have been cached.
Sure enough, after restarting the iPad and it came back to life, I went back to the email client and voila’ problem solved. My friend was back in business and could now read his email.
After praising my friend, who is in his 80’s, for knowing more about an iPad than I did, I went home and did some further research on this specific problem and found it is quite a common problem. As a result, to help other iPad owners, here are some of the solutions you can try if you are unable to view the contents of your email:
Solution #1: Completely power down the iPad. Hold in on the hold button (which I called the power button) that is at the top right corner of the iPad. A red slider will appear. Slide the slider to the right to power the iPad “off”. Count to 10, then restart the iPad.
Solution #2: You can perform what is similar to ctrl+alt+del on your computer by holding both the sleep and home buttons together (for approximately 10 seconds) until you see the Apple Logo. Ignore the red slider. The iPad will reboot.
Solution #3: Simply double click the home button, press and hold the mail icon and tap when the red dash appears to refresh or (kill) the app.
Again, I am not an iPad expert and these solutions may vary from generation to generation of iPad. Also, for anyone that is into computers and information technology, be aware that you now have the tablets on your plate to deal with.
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